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You can administrate your customers and machines under the menu point master data.

Machines can either be the so called Configuration Items (in classical It service) or the so called Installed Base(in machine and plant engineering) .

<note info>Products (machines or hard-/software from type XYZ) or attributes of a customer product (machine or hard-/software from the type XYZ with the serial number 239348) can either be administrated in the Installed Base (Technology-Items) or be displayed in the Configuration Managed Database (IT-Items).</note>

Select the menu point master data and click on My CMDB:

You are automatically in the search display: Please fill out the search form:

Typical search criteria are f.e. name, type or description of the Configuration Items. If you want to you can additionally select the option Only Top Level CI's.

In addition to that you can also search for all customer attributes.

Select with the help of the search function exactly the Configuration Item that you would likeprocess.

Click on Browse and follow the hierarchical ordered Configuration Item tree until you found the CI that you were looking for :

You can also draw on CIs and Ci attributes as search criteria for your customer search:

You can see all customer configuration items in the customer cockpit. Click on the CI type and the detail display of the corresponding Configuration Item will appear.

• edit configuration items
• create new configuration item