en:admin:rights
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Table of Contents
User Rights
See below an overview over the user rights in 1stAnswer. The rights have been divided into thematic blocs for a clearer overview.
<note information>Info: Deactivated rights can not be saved. In this case the required 1stAnswer extension is missing.</note>
Analysis
| Right | Description | Version |
|---|---|---|
| Analysis.Display.ChangeProcessingTimeReport | Allows the user to access the “Change processing time” report. | 4.1.1 |
| Analysis.Display.ConfigurationItemChangesReport | Allows the user to access the “Configuration Item Change”report. | 4.1.1 |
| Is no longer supported. | ||
| Is no longer supported | ||
| Is no longer supported | ||
| Is no longer supported | ||
| Analysis.Display.MalfunctionReport | Allows the user to access the “Malfunction” report. | 4.1.1 |
| Analysis.Display.ProblemExport | Allows the user to access Problem Export. | 4.1.1 |
| Analysis.Display.ProblemRealTimeMonitor | Allows the user to access the “Problem Realtime Monitor” report= Number of problems in the selected category and status. | 4.1.1 |
| Analysis.Display.RawDataExport | In principle, the user can export data to Excel. Additional rights are necessary to release each raw data export to the user. | 4.1.1 |
| Analysis.Display.RawDataExport.Case | The user can export all Incident data to Excel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. Right also applies for incident pools. | 5.2.1 |
| Analysis.Display.RawDataExport.CasesBySupportLevel | The user can access Incidents By Support Level and export them to Excel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.Chat | The user can export the chat conversations to excel. Prerequisite: right “Analysis.Display.RawDataExport” | 5.6.0.0 |
| Analysis.Display.RawDataExport.Comments | The user can access comments and export them to Excel.Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.Customer | The user can export all customers to Excel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.ExportTypeCaseWithSolution | The user can access all Incidents with solutions and export them to Excel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.History | The user can access History entries and export them to Ecxel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.HistoryDetail | The user can access all History entries with cases and export them to Exceln. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.Poll | The user can access survey results and export them to Excel.Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.Solution | The user can export all solution classification to Excel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.SupportCategories | The user can export all support categories to Excel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.SupportTeams | The user can export all support teams to Excel. Prerequisite: He has the right“Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.User | The user can export all 1stAnswer users to Excel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.UserAndTeam | The user can export all user support teams to Excel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.UserLogins | The user can export all user logins and logouts to Excel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.1.1 |
| Analysis.Display.RawDataExport.TimeTracking | The user can export activity recordings to Excel. Prerequisite: He has the right “Analysis.Display.RawDataExport”. | 4.3.1 |
| Analysis.Display.ReactionTime | Allows the user to access the Reaction Time report. Prerequisite: He has the right Analysis.Display.SolutionTime. | 4.1.1 |
| Analysis.Display.RealTimeMonitor | Allows the user to access Realtime-Monitor. | 4.1.1 |
| Analysis.Display.RequestForChangesReport | Allows the user to access the “Request For Change” report. | 4.1.1 |
| Analysis.Display.ServiceTaskReport | Allows the user to access the “Service Task” report. | 4.1.1 |
| Analysis.Display.SolutionTime | Allows the user to access the “Solution Time” report. | 4.1.1 |
| Analysis.Display.SupportCategories | Allows the user to access the “Categories” report. | 4.1.1 |
| Analysis.Display.FirstLevelSolutionRate | Allows the user to see the report of first level solution rate. | 4.1.1 |
Incident Management
| Right | Description | Version |
|---|---|---|
| Case.AdminMode | The user has no limitations for support level and support categories. In addition to that, he can open all Incidents, even if the Incident is private or does not belong to his assigned support category. | 4.1.1 |
| Case.AiRecommendation.Category | The user gets recommendations for categories from AI (AI must be configured) | 6.0.15.0 |
| Case.AiRecommendation.Relation | The user gets recommendations for similar incidents in the “relations” tab (AI must be configured) | 6.0.15.0 |
| Case.AiRecommendation.Solution | The user gets recommendations for solutions from similar tickets (AI must be configured) | 6.0.15.0 |
| Is no longer used | |
|
| Case.Assign.Takeover | The user can assign himself an Incident, which has already been assigned to someone else. | 4.1.1 |
| Case.AssignSupportTeam | The assignment of an Incident to a support team on the current support level is possible. | 4.1.1 |
| Case.AssignSupportTeam.Required | The user has to assign a SupportTeam when: creating the incident (and from version 5.4: sending it to the next level, rejecting it or closing it (if the current SupportLevel is not the lowest SupportLevel)). | 4.1.1 |
| Case.Assign.SupportTeam.Required | Enforce the selection of a support team, when several teams are stored for one category. | 4.1.1 |
| Case.Attachment.Create | The user can add an attachment (not private) to an Incident. | 4.1.1 |
| Case.Attachment.Create.Private | The user can additionally add a private attachment to an Incident. | 4.1.1 |
| Case.Attachment.Delete | The user can delete an attachment (not private) from an Incident. | 4.1.1 |
| Case.Attachment.Delete.Private | The user can delete a private attachment from an Incident. | 4.1.1 |
| Case.Attachment.Display | The user can view all attachments (not private) from an Incident. | 4.1.1 |
| Case.Attachment.Display.Private | The user can in addition view all private attachments from an Incident. | 4.1.1 |
| Case.Category.Change | The user can change the category from an Incident. (The action in IncidentPool can only be used when user not also has the right Case.AssignSupportTeam.Required) | 4.1.1 |
| Case.CI.Display | Displays the Configuration Item Selection of an Incident.Alternatively, the Configuration Item Selection will also be displayed, when the user has the right “Case.AdminMode”. | 4.1.1 |
| Case.Close | The user can change the status of an Incident to “closed”. | 4.1.1 |
| Case.Comment.Create | The user can enter a comment(not private) for an Incident. | 4.1.1 |
| Case.Comment.Create.Private | The user can enter a comment for a private Incident. | 4.1.1 |
| Case.Comment.Delete | The user can delete a comment (not private) from an Incident. | 4.1.1 |
| Case.Comment.Delete.Private | The user can delete a private comment from an Incident. | 4.1.1 |
| Case.Comment.Display | The user can view all comments (not private) from an Incident. | 4.1.1 |
| Case.Comment.Display.Private | The user can addition view all private comments from an Incident. | 4.1.1 |
| Case.Comment.SendNotificationToCustomer | The user receives an additional check box where he can select if he like to send the comment via email to the Incident customer or business associate. | 4.1.1 |
| Case.Create | The currently logged in user can create a new Incident as a customer. | 4.1.1 |
| Case.Create.All | The user can create new Incidents for any number of customers in the system. | 4.1.1 |
| Case.Create.Private | When the user is creating the Incident he can define if the Incident is private or not. The user has the option to save the Incident as private in the Incident detail display. | 4.1.1 |
| Case.Create.Template | The user can create new incidents with temlates. | 5.1.1 |
| 4.1.1 | ||
| Case.CustomAttributes.Change | The user can enter the additional attributes of an Incident and can change it later on. | 4.1.1 |
| Case.CustomAttributes.Display | The user can view the customer attributes. A change is only possible when the user has the right “Case.CustomAttributes.Change”. | 4.1.1 |
| Case.Customer.Edit | The user can directly edit the customer data in an Incident and can also change to customer. | 4.1.1 |
| Case.CustomerData.Display | The display of the master data in an Incident is controlled via this right. | 4.1.1 |
| Case.CustomerEmail.Skip | When a user has this right “Case.CustomerEmail.Skip” in his active role, then he can see the check box “email to customer” in the Incident detail display.The value of this Check box is by default the value of “customer notification”-Flag recorded in the customer tree. You can change the value when you have this right. This setting of this check box will be used when you save an Incident, instead of the setting for the customer. Therefore you can prevent to send an email to the customer for a single change in the Incident. | 4.1.1 |
| Case.CustomerSearchPanel.Configure | With this right you can change the column configuration of the customer search in the incident detail page | 5.8.1.0 |
| Case.DebitCard | Allows to debit the invoice via a Premium Service Card out of the Incident the Incident. Prerequisite: the user has the right “Case.Invoice”. | 4.1.1 |
| Case.Display.All.Readonly | Allows to open an Incident in read-only mode, even though the user usually can not access this Incident via his usual support team and support level. For example, all Incidents of a customer are listed in the customer cockpit. These can all be opened when the user has this right- independently if the user usually can not access this Incident from the pool. | 4.0.11 |
| Case.Display.AssigendCases | The user can view the assigned Incident in the category tree out of the Incident pool. | 4.1.1 |
| Case.Display.CasePool | The user can open and view the Incident Pool. | 4.1.1 |
| Case.Display.MyIncidents | The user can open and view the My Incident Pool. | 4.1.1 |
| Case.Display.EditedCases | The user can view all Incidents, which he has ever processed (in whose History his customer name appears)in the category tree out of the Incident pool . | 4.1.1 |
| Case.Display.Private | A private Incident can only be opened, when the user has this right. Exception: the user has the right “Case.AdminMode”. | 4.1.1 |
| Case.Display.MyCompanyHierarchyCaseHistory | Below 'My Incidents' the user can see Incidents of other users with the same company but lower in the hierarchy. [implemented in | 5.1.8 |
| Case.Display.MyCompanyCaseHistory | Below 'My Incidents' the user can see Incident of customer with the same company like him. | 5.1.8 |
| Case.Edit | The user can edit and save Incidents. Case.Edit replaces the right Case.Assign. | 4.0.14 |
| Case.Edit.ClosedCase | The user can not edit closed Incidents any longer and only open it in read-only mode. | 4.1.1 |
| Case.Email.Edit | Allows the editing of emails in the course of solution afterwards. | 4.1.1 |
| Case.Entrance.Change | The user can change the entry type (Drop Down List) of an incident later on. | 4.1.1 |
| Case.Entrance.Display | Displays the field Entrance (e.g. via E-Mail) in an Incident. | 4.1.1 |
| Case.Escalation.Toggle | Allows the put the escalation on hold or respectively set the status “wait” in an Incident as well as resume the escalation. | 4.1.1 |
| Case.FinishDate.Set | The user can set, change or delete a finish date for an Incident. | 4.1.1 |
| Case.History.Display | The user can view the History of an Incident. | 4.1.1 |
| Case.Invoice | The user can invoice an Incident. | 4.1.1 |
| Case.Invoice.PSC | The user can debit his invoice via a Premium Service Card. Prerequisite: the user has the right “Case.Invoice”. | 4.1.1 |
| Case.LastStatus.Display | The user is able to see the last status of an incident. An Instruction how to set the last status you find on Incident -> Course of solution. | 5.5 |
| Case.LastStatus.Edit | The user is able to create and edit the last status of an incident. An Instruction how to set the last status you find on Incident -> Course of solution. | 5.5 |
| Is not longer used | ||
| Case.Message.Display.Private | Allows to display private emails in course of solution and [from 5.4] in the E-Mail-Pool. Private emails are either emails which are generated by the system (which are only send to users) or all emails, which have been selected as “private”. | 4.1.1 |
| Case.Message.Create.Private | 1. The user can change the a email message from private to public in CourseOfSolution. 2. The user is allowed to mark mails and sms as internal when sending them (since 5.9.4.0) | 4.1.1 |
| Case.Open.AllInMyCategories | The user can open all Incidents of a category which are assigned to him. Without this right a user can only open the Incidents whose customer he is. | 4.1.1 |
| Case.Open.ReadOnly | The user can open an Incident in read-only mode (which he has access to via his support team and his support level) also when this Incident is assigned to a different user. | 4.1.1 |
| Case.Owner | The user can be the executive person of a incident. | 5.3.8 |
| Case.Owner.Display | The user can view the executive persons of a incident and search after it. Adding a executive is only in combination with the right Case.Edit possible | 5.3.8 |
| Case.Poll.Display | The user can see the tab 'Feedback' at the Incident. | 4.1.1 |
| Case.PollMails.Skip | The user can control sending poll mails for the current incident. | 4.1.1 |
| Case.Priority.Change | The user can select the priority of an Incident (Drop Down List) and can change it later on. | 4.1.1 |
| Case.Priority.Display | The selection list for the priorities are visible for the logged in users. | 4.1.1 |
| Case.Private.Change | The user can change the Incident to private after the he created it. | 4.1.1 |
| Case.Problem.Change | The user can change the problem description after he created it. | 4.1.1 |
| Case.ProblemAndKBAList.Display | The user can see the “Problems and KBAs” Panel in the Incident and can build relations to existing Problems. | 4.1.1 |
| Case.PSC.Display | Displays the panel for the creation and the verification of the PIN of a Premium Service Card in an Incident. | 4.1.1 |
| Case.QuickSearch | Allows searching for Incidents with the Quicksearch in the menu. | 4.1.1 / 6.0.31 |
| Is no longer used | |
|
| Case.ReactionTime | The user can protocol a feedback to a customer as a time stamp in the History. | 4.1.1 |
| Case.Reject | The user ( Support-Level 2 or 3) can decline the assignment of an Incident and push it back to a lower support level. | 4.1.1 |
| Case.Reject.AssignSupportTeam | The user can directly assign a support team, when he declines / rejects the incident to push it back to a lower support level. | 5.3.18 |
| Case.Remote.Create | The user can create an Incident at a distant system. | 4.1.1 |
| Case.Remote.Display | The user can open an Incident in read only mode at a distant system. | 4.1.1 |
| Case.Remote.Edit | The user can edit an Icident at a distant system. | 4.1.1 |
| Case.Remote.SendContent | The user can send comments, attachements, solutions to an Incident at a distant system. | 4.1.1 |
| Case.Reopen | The user can reopen an Incident. | 4.1.1 |
| Case.Reply.Change | The user can change the selection list of the reply types in the Incident-Problem description later on. | 4.1.1 |
| Case.Reply.Display | Displays the field Reply type (e.g. via E-Mail) in an Incident. | 4.1.1 |
| Case.SavedSearches | Allows to store and delete saved Incidents in the Incident pool for various user roles in the system. | 4.1.1 |
| Case.Search.AllSupportLevels | The user does not have any explicit limitations for support teams and support levels. That means that Incidents, which have been explicitly assigned to a team but are stored in a category which the user has not the right to access via his support team, will still be displayed with this right. Without this right, only those Incidents will be displayed which are not assigned to a support team or are assigned to a team of the user. The same applies to the support levels. With this right, the user can see all Incidents on every level within the selected category. Without this right, the user can only see the Incidents on the levels of his assigned team. The same logic applies when opening incidents through the quick search. | 4.1.1 |
| Is not longer used | ||
| Is not longer used | ||
| Case.Search.Private | Includes the search for private and internal emails. In particular in the Incident pool, customer cockpit and in the analysis | 4.1.1 |
| Is not longer used | ||
| Case.SendEmail | The user can send an email to an Incident. | 4.1.1 |
| Case.SendEmail.Internal | The user receives internal emails (in particular: Overdue emails, notification emails, survey emails). | 4.1.1 |
| Case.SendSms | The user can send a message to an Incident. | 4.1.1 |
| Case.SendToNextLevel | The user can escalates the Incident to the next higher support level. | 4.1.1 |
| Case.SendToNextLevel.AssignSupportTeam | The user can directly assign a support team, when he escalates the Incident to the next higher support level. | 4.1.1 |
| Case.SetMessaged | The user can set the status to “send to customer”. | 4.1.1 |
| Case.ShowRelations | Display of the Incidents relations in the Incident detail form and display of remote incidents in the Incident history of the CustomerCockpit. bis 5.6: In combination with the right Case.Edit the group incident function (Case pool) is enabled. | 4.1.1 |
| Case.ManageRelations | Create/Remove Incident-Relations in the Incident/Problem detail form or in the case pool. In combination with the right Case.Edit the group incident function (Case pool) is enabled. | 5.6 |
| Case.Solution.CustomAttributes.Display | Display of the custom attributes when the user enters the Incident solution. | 4.1.1 |
| Case.Solve | The user can enter a solution for an Incident. | 4.1.1 |
| Case.SupportLocale.Change | The user can change the Locale of an Incident (later on). | 4.1.1 |
| Case.Tasks.Display | The tab “Task” in the Incident detail form allows to create or edit tasks for an Incident. | 4.1.1 |
| Case.TechnicianSchedule.Display | The tab “Technician” in the Incident detail form allows the dispatcher to suggest a technician appointment for an Incident. | 4.1.1 |
| Case.Title.Change | Allows to change the Incident tile later on. | 4.1.1 |
| CasePool.Case.Status.Change | Allows to directly change the status for one or several Incidents in the Incident pool. | 4.1.1 |
| CasePool.Columns.Change | Allows to add or delete columns in the Incident pool. Without this right, the order and the width of the columns can not be defined specific to the user. | 4.1.1 |
| CasePool.SaveAndPushBackToPool | This Button saves and push back Incidents to the Incident Pool | 5.0.1 |
| Case.TimeTracking.Capture | The user can record his activities in the Incident (manual assignment) | 4.3.1 |
| Case.TimeTracking.Edit | The user can edit activity recordings in the Incident. | 4.3.1 |
| Case.TimeTracking.Delete | The user can delete activity recordings in the Incident. | 4.3.1 |
| Case.TimeTracking.Display | The user can see activity recordings in the Incident. | 4.3.1 |
| Case.Copy | The user can copy Incidents at the Incident Pool. | 4.2.1 |
| Case.Print | The user can view the print layout for the incident | 4.1.1 |
| Case.WordTemplate.Display | The dialog for select word template and download it | 5.1.14 |
| Case.SapServiceNotification.Create | The user can create a SAP service notification from an incident. | 5.1.16 |
| Case.SapServiceNotification.Display | The user can see relations between incidents and SAP service notifications | 5.1.16 |
| Case.SupportTeam.Display | The user can see the assigned SupportTeam. | 5.4 |
| Case.SendToSpecifiedLevel | Allows the user to push incidents into an level. | 5.6 |
| Case.ConfigurationItemPanel.Configure | Allows the user to configure the ci panel in incident detail | 5.3 |
| Case.Email.MarkAsSolution | An E-Mail can be marked as solution | ? |
| Case.Comment.MarkAsSolution | A Comment/SAP-Notification/Reject reason can be marked as solution | ? |
| Case.Solution.MarkAsSolution | A solution can be marked as solution | ? |
| Case.Email.MarkAsProblemDescription | An E-Mail can be marked as problem description | ? |
| Case.Comment.MarkAsProblemDescription | A Comment/SAP-Notification/Reject reason can be marked as problem description | ? |
| Case.Solution.MarkAsProblemDescription | A solution can be marked as problem description | ? |
Change Management
| Right | Description | Version |
|---|---|---|
| The user can see the Change detail display. | 4.1.1 | |
| The user can view private Changes. | 4.1.1 | |
| Indicates users, who are allowed to edit Changes. | 4.1.1 | |
| Allows to open and close a Change. | 4.1.1 | |
| The user can choose a 'Kat0 Change Template' at the Incident. | 4.1.1 | |
| Allows to delete a Change template. | 4.1.1 | |
| Allows to display the Change templates administration. | 4.1.1 | |
| Allows to edit and change Change templates. | 4.1.1 | |
| The user can change the status of an existing FSC. | 4.1.1 | |
| The user can create a FSC. | 4.1.1 | |
| The user can create a Master-FSC. | 4.1.1 | |
| Is not longer used. Replaced with FSC.Edit. | 4.1.1 | |
| The user can open the FSC detail display. | 4.1.1 | |
| The user can view private FSCs. | 4.1.1 | |
| The user can edit an existing FSC. | 4.1.1 | |
| Indicates that a user is responsible for the FSC. | 4.1.1 | |
| Is not longer used | 4.1.1 | |
| Is not longer used | 4.1.1 | |
| The user can open the RfC pool. | 4.1.1 | |
| The user can view private RfCs and search for them. | 4.1.1 | |
| The user can edit and safe an existing RfC and open the the RfC detail display. | 4.1.1 | |
| The user can always change the status of an existing RfC and delete them. User with this right receive the escalation emails for RfC. | 4.1.1 | |
| The user can label a RfC with the status “PIR” as either “completed” or “failed”.The user can not edit other RfCs in this status. | 4.1.1 | |
| SystemAllocationTable.Display | The user can view the system allocation calender. | 4.1.1 |
| SystemAllocationTable.Edit | The user can edit and save a system allocation entry | from UC 4.1.2 |
ConfigurationItem Management
| Right | Description | Version |
|---|---|---|
| CI.Attachment.Create | The user can add an attachment (not private) to a Configuration Item. | 4.1.1 |
| CI.Attachment.Create.Private | The user can in addition add a private attachment to a CI. | 4.1.1 |
| CI.Attachment.Delete | The user can delete an attachment (not private) from a CI. | 4.1.1 |
| CI.Attachment.Delete.Private | The user can delete a private attachment from a CI. | 4.1.1 |
| CI.Attachment.Display | The user can view all non private attachment of an CI. | 4.1.1 |
| CI.Attachment.Display.Private | The user can in addition view all private attachment of a CI. | 4.1.1 |
| CI.Company.Change | The user can add and delete CI relations to companies. Related pages: CompanyCockpit and CI detail mask. | 5.1.10 |
| CI.Create | The user can create a new CI. | 4.1.1 |
| CI.Customer.Change | The user can add and delete CI relations to customers. Related pages: CompanyCockpit/CustomerCockpit and CI detail mask. | 5.1.10 |
| CI.Delete | The user can delete a CI or delete the relations among CIs. | 4.1.1 |
| 5.1.8 | ||
| CI.Display.Export | Export the CIs out of the CI Pool | 5.0.1 |
| CI.Display.MyCompany | The user can only see the CI master data of customers of his company, only of his company and his own ones. | 5.1.8 |
| CI.Display.MyCompanyHierarchy | The user can see the CI master data of the customers of his company, the one of the menial companies and his own ones. | 5.1.8 |
| CI.Display.All | The user can see all CI master data. | 5.1.8 |
| CI.QuickSearch | Allows searching for CIs with the Quicksearch in the menu. | 6.0.31 |
| CI.Display.Tasks | The user can see the 'Task'-tab at the CI detailview. | 4.1.1 |
| CI.Display.Problems | The user can see the 'Problems'-tab at the CI detailview. | 4.1.1 |
| CI.Display.Cases | The user can see the 'Incidents'-tab at the CI detailview. | 4.1.1 |
| CI.Display.Relations | The user can see the 'Relations'-tab at the CI detailview. | 4.1.1 |
| CI.Edit | The user can edit and save an existing CI and also change the status of it. | 4.1.1 |
| CI.Edit.Relations | The can edit the realtions of an CI to other CIs. | 4.1.1 |
| CI.SavedSearches | Allows the user to publish saved searches. | 5.4 |
| CIPool.Columns.Change | Allows to personalize the columns at the CI pool. | 4.1.1 |
Company data
| Right | Description | Version |
|---|---|---|
| Company.Create | The user can create a new company. | 5.1.10 |
| Company.Edit | The user can change company informations and company relations. | 5.1.10 |
| Company.SavedSearches | Allows the user to publish saves searches. | 5.4 |
| Company.QuickSearch | Allows searching for companies with the Quicksearch in the menu. | 6.0.31 |
Master data
| Right | Description | Version |
|---|---|---|
| Company.PSC.Edit | Allows the administration of the Premium service cards at the Administration. | 4.1.1 |
| Customer.Create | The user can create a new customer. Prerequisite: The user has the right “Customer.Display”. | 4.1.1 |
| Customer.CustomAttributes.Display | The user can view the user defined attributes of a customer. | 4.1.1 |
| Customer.CustomAttributes.Change | The user can enter the user defined attributes of a customer and change it later on. | 4.1.1 |
| 5.1.8 | ||
| Customer.Display.BusinessAssociateCaseHistory | Displays all Incidents in the customer cockpit, where the current customer is stored as a business associate. | 4.1.1 |
| Customer.Display.CaseHistory | The user can view the Incident History of a selected customer. | 4.1.1 |
| Customer.Display.MyCompany | The user can only see the masta data of the customers of his company and only of his company. | 5.1.8 |
| Customer.Display.MyCompanyHierarchy | The user can see the master data of the customers of his company, the one of the menial companies and only the master data of his company and the menial companies. | 5.1.8 |
| Customer.Display.All | The user can see the master data of all customers and sompanies. | 5.1.8 |
| Customer.QuickSearch | Allows searching for customers with the Quicksearch in the menu. | 6.0.31 |
| 4.1.1 | ||
| Furthermore, a customer with a Login for 1stAnswer can view and open the Incidents for his company (via the external company number) in the My Incident List. | 4.0.13; since 5.1.8 matched with company concept | |
| Customer.Edit | The user can change customer informations and customer relations. | 4.1.1 |
| Customer.ExportToExcel | The user can export the current search result into an excel file at the customer or company pool. | 4.1.1 |
| Customer.Merge | The user can bring together an existing customer(incl. Incident History)with another customer. | 4.1.1 |
| Customer.SavedSearches | Allows the user to publish customer searches to roles. | 4.1.1 |
| Is not longer used. Replaced with the “Customer.Display.*” rights. | 4.1.1 | |
| Customer.Search.Deleted | The user can search for deleted customers in the master data. | 4.1.1 |
| Customer.Tasks.Display | Visibility of task panel in customer cockpit. (deprecated) | 4.1.1 |
| Customer.Cockpit.Add | Allows the User to add new cockpits in CustomerCockpit. | 4.1.1 |
| Customer.Cockpit.Delete | Allows the User delete existing Customer Cockpits. | 4.1.1 |
| Customer.Cockpit.Personalize | Allows the user to create a personalised copy of a role customer cockpit. | 4.1.1 |
| Customer.Cockpit.Publish | Allows the User to publish Customer Cockpits for other roles. | 4.1.1 |
| Customer.Cockpit.Manage | Allows the User to edit configuration & settings of a webpart in a customer cockpit. | 4.1.1 |
Contract Management
| Recht | Beschreibung | Version |
|---|---|---|
| Contract.Display.All | Allows the User display contracts. | 5.2.1 |
| Contract.Display.MyCompanyHierarchy | Allows user to display all contracts of his company and all sub-companies. | 5.2.1 |
| Contract.Display.MyCompany | Allows user to display all contracts of his company. | 5.2.1 |
| Contract.Edit | Allows the User to edit contracts. | 5.2.1 |
| Contract.SavedSearches | Allows the User to saving contract searches. | 5.2.1 |
| Contract.QuickSearch | Allows searching for contracts with the Quicksearch in the menu. | 6.0.31 |
Administration
| Right | Description | Version |
|---|---|---|
| Classification.Display | The user can view the display for a classification and its groups. | 4.3.1 |
| Classification.Edit | The user can edit, save and delete current classifications or classification groups. | 4.3.1 |
| CustomAttribute.Display | The user view the administration display for custom attributes. | 4.1.1 |
| CustomAttribute.Edit | The user can edit and save existing custom attributes and custom attribute groups. | 4.1.1 |
| CustomAttribute.Export.Display | The hyper links of the custom attributes are visible for the user in all displays,if available. | 4.1.1 |
| CustomAttribute.Export.Edit | The user can store a hyper link with tooltip in the administration display for all custom attributes. | 4.1.1 |
| CustomAttribute.Group.Change | The user can change the CustomAttributeGroup. | 5.3.8 |
| CustomAttribute.ApplyGroupChangesToExistingData | This right allows to remove custom attributes from all objects (Incidents, Customers, ..)which are not dedicated to a group. | 5.1.1 |
| DynamicGUIConfiguration.Display | The user can look at the configuration of the dynamic GUI and download fiels. | 5.3.1 |
| DynamicGUIConfiguration.Edit | The user can configure dynamic masks by downloading new or deleting existing files. | 5.3.1 |
| EMailTemplate.Create | The user can create an email template. | 4.1.1 |
| EMailTemplate.Delete | The user can delete an email template. | 4.1.1 |
| EMailTemplate.Display | The user can view the email template display. | 4.1.1 |
| EMailTemplate.Edit | The user can edit and save an existing email template. | 4.1.1 |
| EmailTemplate.Internal | The user can edit internal email templates. | 4.1.1 |
| Holidays.Display | The user can change, delete and edit public holidays via the business hour administration. | 4.1.1 |
| The user can add, delete and change priorities via the ITIL administration. | 4.1.1 | |
| InterfaceConfiguration.Display | The user can see and edit a new interface configuration file. | 5.1.18 |
| InterfaceConfiguration.Delete | The user can delete exisiting configuration files | 5.1.18 |
| InterfaceConfiguration.ShowAllMandators | The user can manage existing configuration files for all mandators | 5.1.18 |
| LogFiles.Display | The user can look at and download Log-files at the administration. | 5.3.1 |
| Poll.Display | Allows to display customer surveys. | 4.1.1 |
| Poll.Manage | Allows to administrate customer surveys (Add, change, delete, set active). | 4.1.1 |
| Priority.Create | The user can create a new priority or a priority group. | 4.1.1 |
| Priority.Delete | The user can edit and save an existing priority or priority group. | 4.1.1 |
| Priority.Display | The user can view the priority and priority group display. | 4.1.1 |
| Priority.Edit | The user can edit and save an existing priority and priority group. | 4.1.1 |
| Role.Create | The user can create a new role. | 4.1.1 |
| Role.Delete | The user can delete a role. | 4.1.1 |
| Role.Display | The user can open the detail display of a role. | 4.1.1 |
| Role.Edit | The user can edit and save an existing role. | 4.1.1 |
| Role.Search | The user can search for roles in the system. | 4.1.1 |
| Settings.Display | The user can look at global settings, mandators and webconfig at the administration. | 5.3.1 - 5.6 |
| Settings.GlobalSettings.Display | The user can look at global settings at the administration. | 5.3.1 - 5.6 |
| Settings.GlobalSettings.Edit | The user can look at and edit global settings at the administration. | 5.3.1 - 5.6 |
| Settings.Mandator.Display | The user can look at mandators at the administration. | 5.3.1 - 5.6 |
| Settings.Mandator.Edit | The user can look at and edit mandators at the administration. | 5.3.1 - 5.6 |
| Settings.Mandator.Add | The user can look at, edit and add new mandators at the administration. | 5.3.1 - 5.6 |
| Settings.WebConfig.Display | The user can look at webconfig at the administration. | 5.3.1 - 5.6 |
| Settings.WebConfig.Edit | The user can look at and edit webconfig at the administration. | 5.3.1 - 5.6 |
| Settings.AddNode | It is possible to add further nodes in settings (z.B. incoming Nodes - IntelligentEmail) | > 5.7 |
| Settings.Edit | Settings can be edited. | > 5.7 |
| Settings.MandatorIndependent.Display | Mandator independent settings are visible. | > 5.7 |
| Settings.MandatorIndependent.Edit | Mandator independent settings can be edited. | > 5.7 |
| Settings.RemoveNode | It is possible to remove nodes in settings (z.B. incoming Nodes - IntelligentEmail) | > 5.7 |
| This right has been renamed. New name Classification.Display. | 4.1.1 | |
| This right has been renamed. New name Classification.Edit. | 4.1.1 | |
| SupportCategory.Create | The user can create a new support category. | 4.1.1 |
| SupportCategory.Delete | The user can delete a support category. | 4.1.1 |
| SupportCategory.Disable | The user can block a support category for the creation of Incidents, Problems and KBAs. This category will appear in the category tree in a different color. | 4.1.1 |
| SupportCategory.Display | The user can view the support category detail form. | 4.1.1 |
| SupportCategory.Edit | The user can edit and save an existing support category. | 4.1.1 |
| SupportCategory.ApplyToSubcategories | The user can transfer the settings for the current categories to all sub categories | 4.1.1 |
| SupportTeam.Display | The user can view the support team display. | 4.1.1 |
| SupportTeam.Edit | The user can change the support team. | 4.1.1 |
| User.ChangePassword | The user can change his own password. Menu point: Settings. | 4.1.1 |
| User.ConfigCasePool | The user can open “My profile”. Menu point: Settings. | 4.1.1 |
| User.Create | The user can create a new user. | 4.1.1 |
| User.Display | The user can open the detail display of a user. | 4.1.1 |
| User.Edit | The user can edit, delete and save an existing user. | 4.1.1 |
| User.Substitute.Edit | The user can assign a substitute for a user. | 4.1.1 |
| User.External | Labels an external user. If a Change Management Task is assigned to such a user, this task will be send to an external ticket system via a port when the RfC is released. | 4.1.1 |
| User.Search | The user can search for all other users in the system. | 4.1.1 |
| User.TechnicianQualification.Edit | Allows the administration (Add and delete) of technician qualifications as well as the assignment to users within the framework of the user administration. | 4.1.1 |
| UserUnavailability.Display | Allows to administrate the unavailabilities of an technician in the framework of the user profile (My profile), the technician schedule and the user administration. | 4.1.1 |
| UserUnavailability.Manage | Allows to delete the unavailability of an technician in the user administration. | 4.1.1 |
| Later exchanged through CI.Customer.Change und CI.Company.Change | |
|
| WordTemplate.Manage | Allows to administrate the word templates | 5.1.14 |
| WorkingHours.Display | The user can view the business hours in the administration. | 4.1.1 |
| WorkingHours.Manage | The user can change the business hours in the administration. | 4.1.1 |
| RemoteSystemActivationState.Display | The User can see the connection status of remote systems, e.g. if he is activ or inactiv. This functionality is linked with the configuration of 'enableOnlyOnceActivation' | 5.1.15 |
Knowledge database
| Right | Description | Version |
|---|---|---|
| KBA.Attachment.Create | The user can add an attachment (not private) to a KBA. | 4.1.1 |
| KBA.Attachment.Create.Private | The user can add in addition a private attachment to a KBA. | 4.1.1 |
| KBA.Attachment.Delete | The user can delete an attachment (not private) from a KBA. | 4.1.1 |
| KBA.Attachment.Delete.Private | The user can delete a private attachment from a KBA. | 4.1.1 |
| KBA.Attachment.Display | The user can view the non private attachments of a KBA. | 4.1.1 |
| KBA.Attachment.Display.Private | The user can view in addition the private attachments of a KBA. | 4.1.1 |
| KBA.Category.Change | The user can change the categories of a KBA. | 4.1.1 |
| KBA.Close | The user can set the status of a KBA to “closed”. | 4.1.1 |
| KBA.Create | The user can create a KBA or suggest an Incident as a KBA. | 4.1.1 |
| KBA.Create.Private | The user can decide if the KBA is either private or not when he is creating it. The user has to click on the box “private” in the KBA display. | 4.1.1 |
| KBA.Delete | The user can delete a private or non-private KBA. | 4.1.1 |
| KBA.Display | The user can view a private or non private KBA or respectively search for a private or non private KBA. The user can search for KBAs in the course of solution and directly via the menu point Knowledge database as long as he has the right. | 4.1.1 |
| KBA.Display.Private | In addition, the user can view private KBAs. Alike private KBAs are taken into account for the search. | 4.1.1 |
| KBA.Edit | The user can edit a KBA (non private). | 4.1.1 |
| KBA.Edit.Private | In addition, the customer can edit a private KBA. | 4.1.1 |
| KBA.Publish | The user can prpose to release a KBA (private or non private). | 4.1.1 |
| KBA.Reject | The user can reject a proposed KBAs (private or non private) or withdraw a released KBA (private or non private). | 4.1.1 |
| KBA.Search.AllCategories | The search for a KBA in all categories is allowed. Without this right, only those categories will be searched which are assigned to your support teams, when you select the option “Search all categories”. | 4.1.1 |
| KBA.Search.Pending | The search for KBAs also includes proposed KBAs. | 4.1.1 |
Problem Management
| Right | Description | Version |
|---|---|---|
| Problem.AdminMode | The user does not have any limitations for the support category in the Problem area. In addition, he can open all Problems, even if they are private or are stored in a support category which are not assigned to him. | 4.1.1 |
| Problem.Assign | The user can assign a Problem and then save it. The save button in the tool bar is only visible, when the user has this right | 4.1.1 |
| Problem.Assign.Takeover | The user can assign a problem, which is already assigned to somebody else. | 4.1.1 |
| Problem.Attachment.Display | The user can view all non private attachments of a Problem. | 4.1.1 |
| Problem.Attachment.Display.Private | In addition, the user can view all private attachments of a Problem. | 4.1.1 |
| Problem.Attachment.Manage | The user can add and delete non private attachments to/from a Problem. | 4.2.3 |
| Problem.Attachment.Manage.Private | In addition, the user can add and delete private attachments to/from a Problem. | 4.2.3 |
| Problem.BreakDownList.Display | The user can calculate the system outages and display it in a chart. | 4.1.1 |
| Problem.Category.Change | The user can change the categories of a Problem. | 4.1.1 |
| Problem.Close | The user can set the status of a Problem to “closed”. | 4.1.1 |
| Problem.Comment.Display | The user can view all non private comments of a Problem. | 4.1.1 |
| Problem.Comment.Display.Private | In addition, the user can view all the private comments of a Problem. | 4.1.1 |
| Problem.Create | The user can create a new Problem. | 4.1.1 |
| Problem.Create.Private | The user can define if this problem is private or not, when he creates it. The user has the option to save the the Problem as private. | 4.1.1 |
| Problem.CustomAttributes.Change | The user can add custom attributes and change it later on. | 4.1.1 |
| Problem.CustomAttributes.Display | The user can view the custom attributes. The user need the right “Problem.CustomAttribute.Change” to change it. | 4.1.1 |
| Problem.Delete | The user can delete a Problem. | 4.1.1 |
| Problem.Display.AssigendProblems | The user can view the just assigned Problem out of the category tree from the Problem pool. | 4.1.1 |
| Problem.Display.EditedProblems | The user can view all Problems that have ever been assigned to him (where his user name is stored in the History)from the category tree in the Problem pool. | 4.1.1 |
| Problem.Display.Pool | The user can open the Problem Pool. | 4.1.1 |
| Problem.Display.Private | The user can view and open private Problems. | 4.1.1 |
| Problem.Entrance.Change | The user can change the entry date(selection list in the Problem description) later on. | 4.1.1 |
| Problem.ExternalLog.Display | The user can view the ExternalLog Panel in the Problem detail display. | 4.1.1 |
| Problem.History.Display | The user can view the History of a Problem. | 4.1.1 |
| Problem.ManageRelations | The user is allowed to administrate the relations with other Problems (Add and delete)). | 4.1.1 |
| Problem.MarkAsDuplicate | The user is allowed to administrate the relations with other Incidents (Add and delete). | 4.1.1 |
| Problem.Open.ReadOnly | The user can open a Problem in read-only mode, even when this problem is assigned to somebody else. | 4.1.1 |
| Problem.Owner | Labels the possible Problem owner. | 4.1.1 |
| Problem.Priority.Change | The user can change the priority of a problem later on. | 4.1.1 |
| Problem.Priority.Display | The user can view the priority selection list in the Problem detail display. | 4.1.1 |
| Problem.Private.Change | The user can change the label “Private” of a Problem later on. | 4.1.1 |
| Problem.Problem.Change | The user can change the Problem description later on. | 4.1.1 |
| Problem.QuickSearch | Allows searching for problems with the Quicksearch in the menu. | 4.1.1 / 6.0.31 |
| Problem.Reject | The user can reject a problem. | 4.1.1 |
| Problem.Reopen | The user can reopen a problem. | 4.1.1 |
| Problem.Reply.Change | The user can change the selection answer type list in the Problem detail display later on. | 4.1.1 |
| Problem.Search.AssignedUser | The user search for Problems which are assigned to a certain user. | 4.1.1 |
| Problem.Search.Closed | The user can search for closed Problems. | 4.1.1 |
| Problem.Search.Private | Includes the search for private and non private Problems. In particular in the Problem Pool and Analysis. | 4.1.1 |
| Problem.Search.ShowEscalatedProblemsAlways | The user can always view the escalated Problems, independently of his search criteria (except Category). | 4.1.1 |
| Problem.SendEmail | The user can send a email notification from the Problem detail display. | 4.1.1 |
| Problem.SendEmail.Internal | User with this right automatically receive system generated emails which have been generated in the framework of the Problem solution work flow. | 4.1.1 |
| Problem.SendOverWebService | The user can send comments from the problem via a WebService to an external Ticketmanagnet system. | 4.1.1 |
| Problem.SetMessaged | Is not longer used | 4.1.1 |
| Problem.Solve | The user can enter a solution for a Problem. | 4.1.1 |
| Problem.SupportLocale.Change | The user can change the Locale of a problem (later on). | 4.1.1 |
| Problem.Tasks.Display | The user is allowed to view and edit Outages from a Problem. | 4.1.1 |
| Problem.Title.Change | The user can change the Problem title in the Problem detail display later on. | 4.1.1 |
Release Management
| Right | Description | Version |
|---|---|---|
| Release.Delete | Allows the user to delete releases. | 4.1.1 |
| Release.Display | Allows the user to open releases. | 4.1.1 |
| Release.Edit | Allows the user to change releases. | 4.1.1 |
| Release.Manage | The User can open the release pool, create a release and be the responsible of the release. | 4.1.1 |
Service Management
| Recht | Beschreibung | Version |
|---|---|---|
| ServiceCall.Attachment.Create | The user can add a non private attachment to a service call. | 4.1.1 |
| ServiceCall.Attachment.Create.Private | In addition, the user can add a private attachment to the service call. | 4.1.1 |
| ServiceCall.Attachment.Delete | The user can delete a non private attachment of a service call. | 4.1.1 |
| ServiceCall.Attachment.Delete.Private | The user can delete a private attachment of a service call. | 4.1.1 |
| ServiceCall.Attachment.Display | The user can view all non private attachments of a service call. | 4.1.1 |
| ServiceCall.Attachment.Display.Private | In addition, the user can view all private attachments of a service call. | 4.1.1 |
| ServiceCall.Assign.Takeover | Allows that a different user takes over the current service call in progress. | 4.1.1 |
| ServiceCall.CI.Display | The user can see and edite configuration item relations of the service call. | 4.1.1 |
| ServiceCall.Close | The user can set the servicecall to status “final”. | 4.1.1 |
| ServiceCall.Complete | The user can set the servicecall to status “complete”. | 4.1.1 |
| ServiceCall.Display | The user can open a service call. | 4.1.1 |
| ServiceCall.QuickSearch | Allows searching for service calls with the Quicksearch in the menu. | 6.0.31 |
| ServiceCall.Edit | The user can edit the service call as far as the status of the service call allow this. | 4.1.1 |
| ServiceCall.History.Display | The user can see the service call history. | 4.1.1 |
| ServiceCall.Material.Create | The user can add used Material. | 4.1.1 |
| ServiceCall.Material.Delete | The user can delete a used Material entry. | 4.1.1 |
| ServiceCall.Material.Display | The user can see the “used Material” section. | 4.1.1 |
| ServiceCall.Prices.Display | Allows the user to see and edit prices of material and service items. | 5.0.17 |
| ServiceCall.Reject | The user can cancel a service call → status “cancelled”. | 4.1.1 |
| ServiceCall.Service.Create | The user can add a service. | 4.1.1 |
| ServiceCall.Service.Delete | The user can delete a service entry. | 4.1.1 |
| ServiceCall.Service.Display | The user can see the “Service” section. | 4.1.1 |
| ServiceCall.ReadyForBilling | The user can set the status of service call to “ready for billing”. | 4.1.1 |
| TechnicianAppointments.Create | Allows to create new appointments for a technician in an Incident. | 4.1.1 |
| TechnicianAppointments.Create.Standby | Allows to create new stand by appointments for a technician in the system allocation table. | 4.1.1 |
| TechnicianAppointments.Delete | Allows the user to delete technician appointments. | 4.1.1 |
| TechnicianAppointments.Manage | Allows to postpone and edit appointments in the system allocation table. | 4.1.1 |
| TechnicianSchedule.Display | Allows to display the system allocation table. | 4.1.1 |
| TechnicianSchedule.Display.All | Allows to display and edit all appointments of an technician. Without this right, only the appointments of the current Logged in technician will be visible. | 4.1.1 |
| TechnicianSchedule.Unavailability.ShowPrivateData |  | 5.3.20+ |
| ServiceCall.Edit.Signed | Under Tasks signed Service Calls can be changed afterwards. For e.g. you can add new open issues or delete existing entries. | 4.1.1 |
| ServiceCall.Open.ReadOnly | Allows the user to open service calls in read only mode | 5.6 |
| ServiceCall.Print | The user is allowed to print service calls. | 5.7 |
| ServiceCall.Technician.Edit | The user is allowed to edit the technician in serviceCall. | 5.7 |
Tasks and Service calls
| Right | Description | Version |
|---|---|---|
| TaskList.Columns.Change | Allows to add new column and delete old ones in the task list. It is only possible to change the order and the width of the columns when you have this right. | 4.1.1 |
| TaskList.Display | Allows to display the task list. | 4.1.1 |
| TaskList.Display.All | Allows to open and view all tasks in the task list, in the Incident as well as in My1stAnswer. | 4.1.1 |
| TaskList.Display.Assigned | Allows only to open and view tasks which the user has been assigned to in the task list, in the Incident as well as in My1stAnswer. | 4.1.1 |
| TaskList.Display.Created | Allows only to open and view tasks which the user has created in the task list, in the Incident as well as in My1stAnswer. | 4.1.1 |
| TaskList.Schedule | Allows to open the technician schedule out of the task list. | 4.1.1 |
| TaskList.Status.Change | The user can change the status of a task in the task list. | 4.1.1 |
| Task.Display.Private | Allows the display of private tasks in the course of solution of the appropriate Incident. | 4.1.1 |
| Task.Edit | The user can edit, save, delete and create a task in the existing Change management. User who have this right in their role are available for selection in the field “Responsible” (task detail display) | 4.1.1 |
| Task.Edit.SystemAllocation | The user can create tasks of the type (maintenance) in the system allocation table. | 4.1.1 |
| Task.SavedSearches | Allows the configur and delete saved searched in the task list fur any user roles in the system. | 4.1.1 |
| Task.CreateSearch | Allows an user to create searches. Without this right it is just possible to see saved searches (e.g. role searches). | 5.7.4.0 |
8D Reporting
| Right | Description | Version |
|---|---|---|
| 8DReport.Case.Create | The user can create a 8DReport out of an Incident. | 4.2.1 |
| 8DReport.Create | The user can create a 8DReport out of the pool. | 4.2.1 |
| 8DReport.Problem.Create | The user can create a 8DReport out of a Problem. | 4.2.1 |
| 8DReport.Display | The user can see the 8DReport or he can be the responsible and be the team solution member. | 4.2.1 |
| 8DReportPool.Columns.Change | Allows to personlize the columns at the 8DReport Pool. | 4.2.1 |
| 8DReport.SavedSearches | Allows the user to publish saved searches. | 5.4 |
My1stAnswer
| Right | Description | Version |
|---|---|---|
| My1stAnswer.Cockpit.Add | Allows the User to add new cockpits in My1stAnswer. | 5.0.1 |
| My1stAnswer.Cockpit.Delete | Allows the User delete existing Cockpits. | 5.0.1 |
| My1stAnswer.Cockpit.Personalize | Allows the user to create a personalised copy of a role cockpit. | 5.0.1 |
| My1stAnswer.Cockpit.Publish | Allows the User to publish Cockpits for other roles. | 5.0.1 |
| My1stAnswer.Cockpit.Manage | Allows the User to edit configuration & settings of a webpart. | 5.0.1 |
| My1stAnswer.Part.ExternalWeb.Display | Allows the User to see the external web part. | 5.0.1 |
| My1stAnswer.Part.Incidents.Display | Allows the User to see the “Incidents”-Part. | 5.0.1 |
| My1stAnswer.Part.Tasks.Display | Allows the User to see the “Tasks”-Part. | 5.0.1 |
| My1stAnswer.Part.Contracts.Display | Allows the User to see the “Contract”-Part. | 5.0.1 |
| My1stAnswer.Part.Customer.Display | Allows the User to see the “Contact”-Part. | 5.0.1 |
| My1stAnswer.Part.MyIncidents.Display | Allows the User to see the “MyIncidents”-Part. | 5.0.1 |
Customer Cockpit
| Right | Description | Version |
|---|---|---|
| CustomerCockpit.Part.MasterData.Display | Allows the user to access the master data part. | 4.1.1 |
| CustomerCockpit.Part.Contracts.Display | Allows the user to see the contract part. | 4.1.1 |
| CustomerCockpit.Part.Customer.Display | Allows the user to see the contact part. | 4.1.1 |
| CustomerCockpit.Part.CompanyRelations.Display | Allows the user to see the company relation part. | 4.1.1 |
| CustomerCockpit.Part.ExternalWeb.Display | Allows the user to see the external web part. | 4.1.1 |
| CustomerCockpit.Part.Incidents.Display | Allows the user to see the incident web part. | 4.1.1 |
| CustomerCockpit.Part.RemoteIncidents.Display | Allows the user to see remote incidents. | 4.1.1 |
Mail Configuration
| Right | Description | Version |
|---|---|---|
| MailConfiguration.Case | Allows the user to edit the configuration of all “incident”-specific mails. | 5.4 |
| MailConfiguration.Problem | Allows the user to edit the configuration of all “problem”-specific mails. | 5.4 |
| MailConfiguration.Advanced | Allows the user to edit the advanced settings (for example category specific settings) of all business objects. | 5.4 |
| MailConfiguration.Mandator | Allows the user to change the mandator specific mail settings. | 5.4 |
| MailConfiguration.General | Allows the users to change their general mail settings. | 5.4 |
E-Mail Quality Assurance
| Right | Description | Version |
|---|---|---|
| Allows the user to administrate the email audit pools for the email quality assurance feature. | 5.4 [Removed in 5.9] | |
| Allows the user to see the email pool. Only mails where the user is auditor or responsible will be shown. | 5.4 [Removed in 5.9] | |
| Shows all email in the email pool. | 5.4 [Removed in 5.9] | |
| Allows the user to see the email-history. | 5.4 [Removed in 5.9] | |
| Allows the user to publish saved searches in the email pool. | 5.4 [Removed in 5.9] |
Service Chat
| Right | Description | Version |
|---|---|---|
| Allows the user to use the service chat. | 5.5 [Removed in 5.9] | |
| Allows the user to disable the service chat manually. | 5.5 [Removed in 5.9] |
Configuration-Item Service-Tasks
| Right | Description | Version |
|---|---|---|
| ConfigurationItemServiceTask.Create | The user is allowed to create new CI-Service-Tasks. | 5.7 |
| ConfigurationItemServiceTask.Delete | The user is allowed to delete Service-Tasks. | 5.7 |
| ConfigurationItemServiceTask.Display | The user is allowed to see the Service-Task Details and a list of all Service-Tasks. | 5.7 |
| ConfigurationItemServiceTask.CI.Display | The user is allowed to see the CI-Selection and to select and remove CIs. | 5.7 |
| ConfigurationItemServiceTask.CreateServiceCall | The user is allowed to add the column “create service-call” to the web-parts. | 5.7 |
| ConfigurationItemServiceTask.MarkDone | The user is allowed to mark Service-Tasks as done. | 5.7 |
| ConfigurationItemServiceTask.Attachment.Display | The user is allowed to see public Attachments of a Service-Task. | 5.7 |
| ConfigurationItemServiceTask.Attachment.Display.Private | The user is allowed to see private Attachments of a Serivce-Task. | 5.7 |
| ConfigurationItemServiceTask.Attachment.Create | The user is allowed to create public Attachments to a Service-Task. | 5.7 |
| ConfigurationItemServiceTask.Attachment.Create.Private | The user is allowed to create private Attachments to a Service-Task. | 5.7 |
| ConfigurationItemServiceTask.Attachment.Delete | The user is allowed to delete public Attachments of a Service-Task. | 5.7 |
| ConfigurationItemServiceTask.Attachment.Delete.Private | The user is allowed to delete private Attachments of a Service-Task. | 5.7 |
| My1stAnswer.Part.ConfigurationItemServiceTask.Display | The user is allowed to add the Service-Task Webpart to My1stAnswer-cockpits. | 5.7 |
| CustomerCockpit.Part.ConfigurationItemServiceTask.Display | The user is allowed to add the Service-Task Webpart to the customer-cockpit. | 5.7 |
| Case.Create.ServiceCallFromServiceTask | The user is allowed to create Service-Calls from Service-Tasks in Incident-Detail. | 5.7 |
Miscellaneous
| Right | Description | Version |
|---|---|---|
| Downloads.Display | The user can open the download site. | 5.3.1 |
The user is allowed to download the mobile client.  removed in 5.7 | 5.3.1 | |
| Downloads.CTI.Download | The user is allowed to download the CTI-client. | 5.3.1 |
| Downloads.WordAddin.Download | The user is allowed to download the word addin. | 5.3.1 |
| Downloads.FirefoxPlugin.Download | The user is allowed to download the firefox-search-pligin. | 5.3.1 |
| The user is allowed to download the translation tool. removed in 5.7 | 5.3.1 | |
| Help.Display | Displays a link to the online help in the main menu. | 4.1.1 |
| ShowVersion.Display | Displays a link to the version information of 1stAnswerin the main menu. | 4.1.1 |
| Menu.OpeningType.Edit | The user can adjust the menue opening type at Administration → My Profile. Otherwise the default is used. | 4.1.1 |
| Notes.Display | The user can look at his notes. | 4.1.1 |
en/admin/rights.1477037794.txt.gz · Last modified: 2016/10/21 10:16 (external edit)
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