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Wiki 1stAnswer Help pm http://help.1stanswer.de/ 2026-09-20T22:13:17+00:00 Wiki 1stAnswer Help http://help.1stanswer.de/ http://help.1stanswer.de/lib/tpl/dokuwiki/images/favicon.ico text/html 2010-11-05T17:53:42+00:00 Anonymous (anonymous@undisclosed.example.com) pm:start http://help.1stanswer.de/doku.php?id=pm:start&rev=1288976022&do=diff Problem Management Das Problem-Management hat eine zentrale Bedeutung für den gesamten Bereich innerhalb des Service-Supports. Die Aufgabe des Problem Managements ist einerseits die Bearbeitung aller Ausfälle von Services unter dem speziellen Gesichtspunkt der Identifizierung der eigentlichen, zugrunde liegenden Ursache.