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Wiki 1stAnswer Help im http://help.1stanswer.de/ 2026-09-22T07:17:59+00:00 Wiki 1stAnswer Help http://help.1stanswer.de/ http://help.1stanswer.de/lib/tpl/dokuwiki/images/favicon.ico text/html 2011-12-07T16:21:12+00:00 Anonymous (anonymous@undisclosed.example.com) im:start http://help.1stanswer.de/doku.php?id=im:start&rev=1323271272&do=diff Incident Management Was bedeutet Incident Management und was ist ein Incident? “Incident” ist das englische Wort für “Kundenanfrage” und “Incident Management” ist der international geläufige Ausdruck für die professionelle Erfassung und Verarbeitung von Kundenanfragen. Je nach Einsatz und Verwendung Ihrer 1stAnswer Applikation können für die folgenden drei möglichen Zielgruppen Kundenanfragen angelegt und beantwortet werden: