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Warning: Undefined array key "media" in /is/htdocs/wp13465426_9ILOTLR0N8/www/help1stanswernew/feed.php on line 397 Wiki 1stAnswer Help en:customer
http://help.1stanswer.de/
2025-12-15T21:32:27+00:00Wiki 1stAnswer Help
http://help.1stanswer.de/
http://help.1stanswer.de/lib/tpl/dokuwiki/images/favicon.icotext/html2011-10-13T12:53:32+00:00Anonymous (anonymous@undisclosed.example.com)en:customer:create
http://help.1stanswer.de/doku.php?id=en:customer:create&rev=1318503212&do=diff
Create New Customer
There are several ways to create a new customer:
* Click in the search display on the icon (“I want to” panel)
* Click in the customer cockpit on the icon (“I want to” panel)
* Click on the button “create new customer” only after an unsuccessful search .text/html2010-04-13T12:21:14+00:00Anonymous (anonymous@undisclosed.example.com)en:customer:edit
http://help.1stanswer.de/doku.php?id=en:customer:edit&rev=1271154074&do=diff
Edit contact person
You can edit the master data of a contact person according to the following instructions:
* Via the “I want to”-panel in the customer cockpit see create
* Via the register “Kunden” in the incident-detail-mask via the editor symboltext/html2010-05-07T10:23:52+00:00Anonymous (anonymous@undisclosed.example.com)en:customer:installedbase
http://help.1stanswer.de/doku.php?id=en:customer:installedbase&rev=1273220632&do=diff
The Installed Base
You can expand the Installed Base of your customer to a further Configuration Item cy clicking on Add CI in the customer cockpit.
Consequently, a new window with a search mask will appear. Please enter the research criteria for the CI and then click ontext/html2013-02-26T16:12:50+00:00Anonymous (anonymous@undisclosed.example.com)en:customer:registration
http://help.1stanswer.de/doku.php?id=en:customer:registration&rev=1361891570&do=diff
User Registration
Requirements
Before the User-Registration can be used, it must be activated first. This can be done by adding a role in the web.config under the registration section.
Einstellungen im Abschnitt “registration”: “Role” Eine Liste der Rollen-IDs (aus der Datenbank), die der Benutzer zugewiesen bekommt. Diese werden durch ein Semikolon getrennt. Die erste angegebene Rolle ist gleichzeitig die, die beim 1. Login verwendet wird. Wenn hier mindestens eine Benutzer-Rolle eingetrag…text/html2010-07-29T15:13:06+00:00Anonymous (anonymous@undisclosed.example.com)en:customer:start
http://help.1stanswer.de/doku.php?id=en:customer:start&rev=1280409186&do=diff
Master data
You can administrate your customers and users (=customer supporters) via the tap master data.
* 1stAnswer differentiates between customers and users (=customer supporters) even though both are handled the same way in many respects as they share the