Display and fill out Service report

Menu: Service -> Technician Schedule

At the calender click on the Service Call whose Service Report you want to open.

A window will appear where you have to click on Open Service Call:

Now the default menu will open.
Please click on Service Report ⇓:

At the mask of Service Report you can fill enter the following points:

Used Material: Enter the working material which was needed for the job.
Service: Enter the activities which were achieved for the job.
Work Report: Describe what you have done to complete the task.
Diagnostic: At this point you can add additional attributes which can be individual configured.
Documents and Attachments: Add documents to the task.

<note>→ Explanations to editing attributes at the Diagnostic are on page Custom attributes & custom attribute groups</note>

When you are ready click on at the I want to-panel.
Now the Service Report is ready and saved.

Field	Value	Description
1. Used Material
Position	-	The position number is given automatically by system.
`<font color="red" size=+1>NEW!</font>` Now in one row: ID & Description	free text	Here you can specify which material you have needed for your appointment. New description and ID is one field. For the search you can use the full-text search to find the right CI. The `<font color="red"><b>Condition</b></font>` for the full-text search is that the CIs have assigned the attribute groupe Material.
Quantity	numeric	At the creation of a CI which has assigned the attribute group Material can be given with a default value for the amount and price. If they are not what you need you can change them immediately in the fields amount and price.
Date Created	-	The date is set automatically by system.
Price	numeric	Look at the description of Quantity.
Sum	-	Click on to add the position and the sum calculated (=material*price).
2. Service
The same like Used Material. `<font color="red"><b>Attention:</b></font>` The CIs have to assigned the attribute groupe Service and not `<font color="darkorange"><b>Material</b></font>`.
3. Work Report
Here you can write down additional information about the Service call. For e.g. if there was a failure or what to observe next time.
4. Diagnostic
Depending which attribute groupe is assigned you can make additional notes.
5. Document and Attachement
For uploading documents to the Service call.

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