Webpart types

As soon as a Cockpit is created you can add a webpart to it.
A webpart contains informations to different business objects. Currently the following types existing:

<note important>The display of each webpart is right-dependent. You can find more informations on User rights.</note>

Incidents

1. View of the webpart Incident.

2. You can search with the Quick search via keyword for an Incident.
The result will be shown below the search. For this the activation of the quick search is required, for more information look at Edit webpart.

Since Version 5.3
Additionally to the Quick search you can add the status of the Incident and (at the customer cockpit) of the technician schedule to minimize the search result. You can only use it when you have activate the quick search.

Tasks

1. View of the Tasks at the Webpart.

The Quick search via keyword works the same way as in the Webpart Incidents.

Contracts

This Webpart shows all contracts you are allowed to see with your authority.

The Quick search via keyword works the same way as in the Webpart Incidents.

Contacts

This Webpart shows all contact persons you are allowed to see with your authority. Comparable to the contact person pool.

The Quick search via keyword works the same way as in the Webpart Incidents.

CMDB

This Webpart shows all cis persons you are allowed to see with your authority.

The Quick search via keyword works the same way as in the Webpart Incidents.

External content

You can use this webpart to show external webpages.
To use it you have to configure a URL which starts with http or https. The dynamic customer cockpit has also placeholder for the URL.

My Incidents

This Webpart shows all Incidents which you have created.

The Quick search via keyword works the same way as in the Webpart Incidents.

Add webpart

1. Please click on Add webpart at the I want to-Panel.

2. Choose the Webpart Type and the position of the webpart.

up to and including Version 5.2	since version 5.3

3. Now you can edit the webpart.

up to and including Version 5.2	since version 5.3

Explanation for the fields up to and including version 5.2
Field	Description
Title	With this you can change the title of the webpart.
Search	A list of saved searches.
Support Category	Shows Incidents of a certain category. (Only available at webpart type Incidents)
Display quick search	Give you the possibility to use the quick search at the webpart.
Activate auto refresh	When this checkbox is activated the content of the webpart will be refresh after a defined time.
Grid rows	Here you can choose how many data sets will be shown.
Available columns	For more informations about each point you can add different columns to the display.
Assigned columns	The chosen columns for the display.

Explanation for the fields since version 5.3

Field

Description

Column sorting

Choose sort key
You have the possibility to select 3 criterium/ columns. The webpart will be sorted accorting to the selection of columns you made. (Have a look at 1) at the picture)

Sort sequence
You can select if the criterium is sorted up or down. (Have a look at 2) at the picture)

The sorting is valid till the next change. In addition a temporary sort is possible by clicking on the head of a column.

(The column sorting is available in each webpart besides External content and Masta data.)

Please when your finish click on Save configuration.

4. The finished Cockpit!

Edit webpart

1. Please click at the Edit configuration Button on the top.

2. The webpart change to the edit mode. This and this under add webpart look exactly alike.

Adjust Web-Part-Arrangement

1. You can move the webpart on two different ways (as you can see in the picture). Click at on of these.

2. Move the webpart per drag and drop to the place where you want it.