====== Configuration Management Database======

[[en:cmdb:about]]

You can administrate your customers and machines under the menu point master data.

{{:cmdb:menumasterdata.jpg|}}

Machines can either be the so called Configuration Items (in classical It service) or the so called Installed Base(in machine and plant engineering) . 

<note info>Products (machines or hard-/software from type XYZ) or attributes of a customer product (machine or hard-/software from the type XYZ with the serial number 239348) can either be administrated in the Installed Base (Technology-Items) or be displayed in the Configuration Managed Database (IT-Items).</note>

===== Find Configuration Items  =====

Select the menu point master data and click on My CMDB:

{{:cmdb:menucis.jpg|}}

==== Search for Configuration Items  ====

You are automatically in the search display: Please fill out the search form:

{{:cmdb:searchci.jpg|}}


Typical search criteria are f.e. name, type or description of the  Configuration Items. If you want to you can additionally select the option [[cmdb:about|Only Top Level CI's]].

In addition to that you can also search for all customer attributes.

Select with the help of the search function exactly the Configuration Item that you would like[[cmdb:edit|process]]. 

==== Select a Configuration Item in a hierarchy ====

Click on Browse and follow the hierarchical ordered Configuration Item tree until you found the CI that you were looking for :

{{:cmdb:browseci.jpg|}}


===== Find Customer-Configuration-Items  =====

You can also draw on CIs and Ci attributes as search criteria for your customer search:

{{:cmdb:usercisearch.jpg|}}

You can see all customer configuration items in the  [[customer:start#kundencockpit|customer cockpit]]. Click on the  CI type and the detail display of the corresponding [[cmdb:edit|Configuration Item ]] will appear.

===== Further readings =====
  * [[cmdb:edit configuration items]]
  * [[cmdb:create new configuration item]]