====== Email QS ====== Since version 5.4 you can use the function of Email QS - Principle of 4 eyes. With this function emails will be send first to another employee for auditing before it will be sent to the customer. **Since version 5.9 email QS is no more available.** ===== Create and edit Auditing-Pool ===== At the Beginning you have to create one or more auditing pools. \\ Menu: Settings -> E-Mail QS \\ {{:en:admin:menu_emailqs.png|Menu E-Mail QS}} Please click on New auditing Pool in the I want to-Panel. Enter a name for the auditing pool: \\ {{:en:admin:create_new_auditing_pool.png|Enter a name for new auditing pool}} {{:en:admin:add_users.png|Add users}} After saving please add the following information: * whose emails have to be verified * which user is responsible for double-checking the emails * which support level is the sender * which category has to be verified \\ In order to add users please click on {{:admin:greencheck.png|Hinzufügen}}, by clicking on {{:admin:redcross.png|entfernt}} they can be removed. \\ You can search the list for a specific user by typing the name in the search box. \\ **Manage auditors:** These users check the e-mails and decide whether the e-mail has to be revised or not. \\ In case a revision is necessary the auditor can indicate this in the incident and assign a responsible user for the revision. \\ (further information can be found at the bottom of the page) {{:en:admin:emailqs_select_category_level.png|Select level and category}} \\ You can choose a level and category by ticking the corresponding checkbox. ===== Verify E-Mails ===== If you have been assigned as an auditor, your incidents with the corresponding e-mails, which need to be verified, will appear under Incidents - > E-Mail QS . FIXME Screenshot fehlt FIXME Screenshot fehlt You can filter the pool either with the [[en:expertsearch:start#extended_search_and_fine_tuning|extended search]] or you can search for a keyword with the [[en:expertsearch:start#simple_search|simple search]]. ^Column^Description^ |Subject |The Subject of the e-mail. | |Status |**Invalid :?: ** \\ **Received :?: :** Recipient has received the e-mail. \\ **Sent :?: :** E-mail has been sent. \\ **To Audit: :?: ** E-mail has to be audited. \\ **Rejected :?: :** E-mail has been audited and has to be revised. \\ **Failed :?: :** Sending the e-mail has failed. The e-mail can be found in course of solution. There you can try to send it again. | |Creator :?: |User who has created the e-mail initially. | |Verantwortlicher :?: |User who revises all the e-mails, which are assigned to him/her. Only the assigned e-mails are visible to him/her. | |Creation date :?: |Date on which the e-mail has been created. | In order to start the verification please click on the subject of the email. Then the e-mail will open in the [[en:im:detail:start#open_the_incident_in_edit_mode|edit mode]]. In this mode you can choose between the following options in the I want to-panel: FIXME Screenshot fehlt In the history you have the possibility to see all the information concerning changes in the e-mail and via the link you can even review former revisions. FIXME Screenshot fehlt If you as the auditor are not okay with the e-mail you can reject it. Accordingly you assign the user, who is responsible for the revision. \\ The creator of the e-mail is selected by default, but you can choose another user, of course. \\ In case of rejection it is helpful to leave the responsible user a message what needs to be revised. FIXME Screenshot fehlt Furthermore you can also open the appropriate inquiry for further information to have a proper verification.