Wiki 1stAnswer Help

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.

====== To show a remote incident ======
<note tip>This function is available in Version 4.2.</note>
You want to display a incident which is located in a remote system?

\\ \\ **1)** Please go to your incident and click on <html><font color="orange"><b>Relations</b></font></html>.
\\ {{:en:im:create:relmenue.jpg|How you get there}}

\\ \\ **2)** Now you see all exist request which are in a other client/System.
\\ To view the incident, please click on {{:im:create:brille.jpg|Read only mode}}.
\\ {{:en:im:create:relationsinci.jpg|All linked Incidents in a different mandator or System}}

\\ \\ **3)** The incident is displayed now. \\
{{:en:im:create:remoteinici.jpg|Display chosen Incident}}FIXME (change picture)

====== Edit an incident on remote ======
<note tip>This function is available in Version 4.2.</note>

**1)** Please display the associated incident. \\
You have the ability to edit an Incident, please click into the details of the incident. \\
{{:en:im:create:incidetail.jpg|Editing an Incident}}

\\ \\ **2)** The incident will be displayed in edit mode and can be changed now. \\
{{:en:im:create:inciedit.jpg|Edit mode of an Incident}}FIXME (change picture)

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