Warning: Trying to access array offset on value of type bool in /is/htdocs/wp13465426_9ILOTLR0N8/www/help1stanswernew/inc/html.php on line 1164

Warning: Trying to access array offset on value of type bool in /is/htdocs/wp13465426_9ILOTLR0N8/www/help1stanswernew/inc/html.php on line 1168

Warning: Trying to access array offset on value of type bool in /is/htdocs/wp13465426_9ILOTLR0N8/www/help1stanswernew/inc/html.php on line 1171

Warning: Trying to access array offset on value of type bool in /is/htdocs/wp13465426_9ILOTLR0N8/www/help1stanswernew/inc/html.php on line 1172

Warning: Undefined array key 9 in /is/htdocs/wp13465426_9ILOTLR0N8/www/help1stanswernew/inc/html.php on line 1453

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

--- en:im:create:anfrageremoteanzeigen [2009/11/17 13:28]
craum created
+++ en:im:create:anfrageremoteanzeigen [2013/08/26 10:30] (current)
@@ Line 1: / Line 1: @@
-====== To show a remote request ======
+====== To show a remote incident ======
+<note tip>This function is available in Version 4.2.</note>
+You want to display a incident which is located in a remote system?
-You want to display a request which is located in a remote system? \\
+\\ \\ **1)** Please go to your incident and click on <html><font color="orange"><b>Relations</b></font></html>.
+\\ {{:en:im:create:relmenue.jpg|How you get there}}
-Please go to your request and click on "relationships" **(1.)**. \\
+\\ \\ **2)** Now you see all exist request which are in a other client/System.
-pic
+\\ To view the incident, please click on {{:im:create:brille.jpg|Read only mode}}.
+\\ {{:en:im:create:relationsinci.jpg|All linked Incidents in a different mandator or System}}
-Now you see all exist request which are in a other client/System **(2.)**. \\
+\\ \\ **3)** The incident is displayed now. \\
-To view the request, please click on {{:im:create:brille.jpg|}} **(3)**. \\
+{{:en:im:create:remoteinici.jpg|Display chosen Incident}}FIXME (change picture)
-pic
-The request is displayed now. \\
+====== Edit an incident on remote ======
-pic
+<note tip>This function is available in Version 4.2.</note>
-====== Edit a request on remote ======
+**1)** Please display the associated incident. \\
+You have the ability to edit an Incident, please click into the details of the incident. \\
+{{:en:im:create:incidetail.jpg|Editing an Incident}}
-Please display the associated questions **(2.)**. \\
+\\ \\ **2)** The incident will be displayed in edit mode and can be changed now. \\
-You have the ability to edit a request, please click into the details of the request **(3.)**. \\
+{{:en:im:create:inciedit.jpg|Edit mode of an Incident}}FIXME (change picture)
-pic
-The request will be displayed in edit mode and can be changed now. \\
-pic

Wiki 1stAnswer Help

User Tools

Site Tools

Differences

Page Tools