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en:admin:rights [2016/02/16 10:48]
ckittelmann [Incident Management] 		en:admin:rights [2017/12/27 15:17] (current)
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 |Analysis.Display.MalfunctionReport|Allows the user to access the "Malfunction" report.  |  4.1.1  | |Analysis.Display.MalfunctionReport|Allows the user to access the "Malfunction" report.  |  4.1.1  |
 |Analysis.Display.ProblemExport|Allows the user to access Problem  Export.  |  4.1.1  | |Analysis.Display.ProblemExport|Allows the user to access Problem  Export.  |  4.1.1  |
-|Analysis.Display.ProblemRealTimeMonitor|Allows the user to access the "Problem Realtime Monitor" report= Number of problems in the selected category and status.  |  4.1.1  |+|Analysis.Display.ProblemRealTimeMonitor|Allows the user to access the "Problem Realtime Monitor" report= Number of problems in the selected category and status.  |  4.1.1 - 6.0  |
 |Analysis.Display.RawDataExport|In principle, the user can export data to Excel. Additional rights are necessary to release each raw data export to the user.  |  4.1.1  | |Analysis.Display.RawDataExport|In principle, the user can export data to Excel. Additional rights are necessary to release each raw data export to the user.  |  4.1.1  |
 |Analysis.Display.RawDataExport.Case|The user can export all Incident data to Excel. Prerequisite: He has the right "Analysis.Display.­RawDataExport". Right also applies for incident pools.  |  5.2.1  | |Analysis.Display.RawDataExport.Case|The user can export all Incident data to Excel. Prerequisite: He has the right "Analysis.Display.­RawDataExport". Right also applies for incident pools.  |  5.2.1  |
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 |Analysis.Display.RawDataExport.TimeTracking|The user can export activity recordings to Excel. Prerequisite: He has the right "Analysis.Display.RawDataExport".  |  4.3.1  | |Analysis.Display.RawDataExport.TimeTracking|The user can export activity recordings to Excel. Prerequisite: He has the right "Analysis.Display.RawDataExport".  |  4.3.1  |
 |Analysis.Display.ReactionTime|Allows the user to access the Reaction Time report. Prerequisite: He has the right Analysis.Display.SolutionTime.|  4.1.1  | |Analysis.Display.ReactionTime|Allows the user to access the Reaction Time report. Prerequisite: He has the right Analysis.Display.SolutionTime.|  4.1.1  |
-|Analysis.Display.RealTimeMonitor|Allows the user to access Realtime-Monitor.  |  4.1.1  |+|Analysis.Display.RealTimeMonitor|Allows the user to access Realtime-Monitor.  |  4.1.1 - 6.0  |
 |Analysis.Display.RequestForChangesReport|Allows the user to access the "Request For Change" report.  |  4.1.1  | |Analysis.Display.RequestForChangesReport|Allows the user to access the "Request For Change" report.  |  4.1.1  |
 |Analysis.Display.ServiceTaskReport|Allows the user to access the "Service Task" report.  |  4.1.1  | |Analysis.Display.ServiceTaskReport|Allows the user to access the "Service Task" report.  |  4.1.1  |
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 |Case.Open.AllInMyCategories|The user can open all Incidents of a category which are assigned to him. Without this right a user can only open the Incidents whose customer he is.  |  4.1.1  | |Case.Open.AllInMyCategories|The user can open all Incidents of a category which are assigned to him. Without this right a user can only open the Incidents whose customer he is.  |  4.1.1  |
 |Case.Open.ReadOnly|The user can open an Incident in read-only mode (which he has access to via his support team and his support level) also when this Incident is  assigned to a different user.  |  4.1.1  | |Case.Open.ReadOnly|The user can open an Incident in read-only mode (which he has access to via his support team and his support level) also when this Incident is  assigned to a different user.  |  4.1.1  |
-|Case.Owner|The user can be the executive person of a incident.  |  5.3.8  |+|Case.Owner|The user can be the executive person of a incident. Users are only displayed as responsible if they are a supportteam member of a supportteam of the category. This right could be restricted by the setting supportTeamDependantCaseOwner and supportLevelDependantCaseOwner. ([[http://help.1stanswer.de/doku.php?id=admin:start:v5-7:einstellungen-beschreibung|Settings]])  |  5.3.8  |
 |Case.Owner.Display|The user can view the executive persons of a incident and search after it. Adding a executive is only in combination with the right **Case.Edit** possible  |  5.3.8  | |Case.Owner.Display|The user can view the executive persons of a incident and search after it. Adding a executive is only in combination with the right **Case.Edit** possible  |  5.3.8  |
 |Case.Poll.Display|The user can see the tab 'Feedback' at the Incident.  |  4.1.1  | |Case.Poll.Display|The user can see the tab 'Feedback' at the Incident.  |  4.1.1  |
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 |Case.ProblemAndKBAList.Display|The user can see the "Problems and KBAs" Panel in the Incident and can build relations to existing Problems.  |  4.1.1  | |Case.ProblemAndKBAList.Display|The user can see the "Problems and KBAs" Panel in the Incident and can build relations to existing Problems.  |  4.1.1  |
 |Case.PSC.Display|Displays the panel for the creation and the verification of the PIN of a Premium Service Card in an Incident.  |  4.1.1  | |Case.PSC.Display|Displays the panel for the creation and the verification of the PIN of a Premium Service Card in an Incident.  |  4.1.1  |
-|Case.QuickSearch|Displays the quick search of an Incident via the ID number in the Incident pool.  |  4.1.1  |+|Case.QuickSearch|Allows searching for Incidents with the Quicksearch in the menu. |  4.1.1 / 6.0.31  |
 |<del>Case.Quote.Create</del>|Is no longer used  |  <del>4.1.22</del>  | |<del>Case.Quote.Create</del>|Is no longer used  |  <del>4.1.22</del>  |
 |Case.ReactionTime|The user can protocol a feedback to a customer as a time stamp in the History.  |  4.1.1  | |Case.ReactionTime|The user can protocol a feedback to a customer as a time stamp in the History.  |  4.1.1  |
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 |Case.SendToSpecifiedLevel |Allows the user to push incidents into an level. |  5.6  | |Case.SendToSpecifiedLevel |Allows the user to push incidents into an level. |  5.6  |
 |Case.ConfigurationItemPanel.Configure|Allows the user to configure the ci panel in incident detail|  5.3  | |Case.ConfigurationItemPanel.Configure|Allows the user to configure the ci panel in incident detail|  5.3  |
 +|Case.Email.MarkAsSolution| An E-Mail can be marked as solution |  ?  |
 +|Case.Comment.MarkAsSolution| A Comment/SAP-Notification/Reject reason can be marked as solution |  ?  |
 +|Case.Solution.MarkAsSolution| A solution can be marked as solution |  ?  |
 +|Case.Email.MarkAsProblemDescription| An E-Mail can be marked as problem description |  ?  |
 +|Case.Comment.MarkAsProblemDescription| A Comment/SAP-Notification/Reject reason can be marked as problem description |  ?  |
 +|Case.Solution.MarkAsProblemDescription| A solution can be marked as problem description |  ?  |
 ===== Change Management ===== ===== Change Management =====
  
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 |CI.Display.MyCompanyHierarchy|The user can see the CI master data of the customers of his company, the one of the menial companies and his own ones.  |  5.1.8  | |CI.Display.MyCompanyHierarchy|The user can see the CI master data of the customers of his company, the one of the menial companies and his own ones.  |  5.1.8  |
 |CI.Display.All|The user can see all CI master data.  |  5.1.8  | |CI.Display.All|The user can see all CI master data.  |  5.1.8  |
 +|CI.QuickSearch|Allows searching for CIs with the Quicksearch in the menu. | 6.0.31  |
 |CI.Display.Tasks|The user can see the 'Task'-tab at the CI detailview.  |  4.1.1  | |CI.Display.Tasks|The user can see the 'Task'-tab at the CI detailview.  |  4.1.1  |
 |CI.Display.Problems|The user can see the 'Problems'-tab at the CI detailview.  |  4.1.1  | |CI.Display.Problems|The user can see the 'Problems'-tab at the CI detailview.  |  4.1.1  |
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 |Company.Edit| The user can change company informations and company relations.  |  5.1.10  | |Company.Edit| The user can change company informations and company relations.  |  5.1.10  |
 |Company.SavedSearches|Allows the user to publish saves searches. |  5.4  | |Company.SavedSearches|Allows the user to publish saves searches. |  5.4  |
 +|Company.QuickSearch|Allows searching for companies with the Quicksearch in the menu. | 6.0.31  |
  
 ===== Master data ===== ===== Master data =====
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 |Customer.Display.MyCompanyHierarchy|The user can see the master data of the customers of his company, the one of the menial companies and only the master data of his company and the menial companies.  |  5.1.8  | |Customer.Display.MyCompanyHierarchy|The user can see the master data of the customers of his company, the one of the menial companies and only the master data of his company and the menial companies.  |  5.1.8  |
 |Customer.Display.All|The user can see the master data of all customers and sompanies.  |  5.1.8  | |Customer.Display.All|The user can see the master data of all customers and sompanies.  |  5.1.8  |
 +|Customer.QuickSearch|Allows searching for customers with the Quicksearch in the menu. | 6.0.31  |
 |<del>Customer.Display.ContactCaseHistory </del> renamed| |  4.1.1  | |<del>Customer.Display.ContactCaseHistory </del> renamed| |  4.1.1  |
 |<del>Customer.Display.CompanyCaseHistory</del>|Furthermore, a customer with a Login for 1stAnswer can view and open the Incidents for his company (via the external company number) in the My Incident List.  |  4.0.13; since 5.1.8  matched with company concept  | |<del>Customer.Display.CompanyCaseHistory</del>|Furthermore, a customer with a Login for 1stAnswer can view and open the Incidents for his company (via the external company number) in the My Incident List.  |  4.0.13; since 5.1.8  matched with company concept  |
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 |Contract.Edit|Allows the User to edit contracts.  |  5.2.1  | |Contract.Edit|Allows the User to edit contracts.  |  5.2.1  |
 |Contract.SavedSearches|Allows the User to saving contract searches.  |  5.2.1  | |Contract.SavedSearches|Allows the User to saving contract searches.  |  5.2.1  |
 +|Contract.QuickSearch|Allows searching for contracts with the Quicksearch in the menu. | 6.0.31  |
  
 ===== Administration ===== ===== Administration =====
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 |InterfaceConfiguration.ShowAllMandators|The user can manage existing configuration files for all mandators  |  5.1.18  | |InterfaceConfiguration.ShowAllMandators|The user can manage existing configuration files for all mandators  |  5.1.18  |
 |LogFiles.Display|The user can look at and download Log-files at the administration.  |  5.3.1  | |LogFiles.Display|The user can look at and download Log-files at the administration.  |  5.3.1  |
 +|LogSettings.Display|The user can look at and change Log-Settings at the administration.  |  7.0.13.0  |
 |Poll.Display|Allows to display customer surveys.  |  4.1.1  | |Poll.Display|Allows to display customer surveys.  |  4.1.1  |
 |Poll.Manage|Allows to administrate customer surveys (Add, change, delete, set active).  |  4.1.1  | |Poll.Manage|Allows to administrate customer surveys (Add, change, delete, set active).  |  4.1.1  |
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 |Problem.Private.Change|The user can change the label "Private" of a Problem later on.  |  4.1.1  | |Problem.Private.Change|The user can change the label "Private" of a Problem later on.  |  4.1.1  |
 |Problem.Problem.Change|The user can change the Problem description later on.  |  4.1.1  | |Problem.Problem.Change|The user can change the Problem description later on.  |  4.1.1  |
-|Problem.QuickSearch|Displays the quick search of a problem via the Problem number in the Problem Pool.  |  4.1.1  |+|Problem.QuickSearch|Allows searching for problems with the Quicksearch in the menu. | 4.1.1 / 6.0.31  |
 |Problem.Reject|The user can reject a problem.  |  4.1.1  | |Problem.Reject|The user can reject a problem.  |  4.1.1  |
 |Problem.Reopen|The user can reopen a problem.  |  4.1.1  | |Problem.Reopen|The user can reopen a problem.  |  4.1.1  |
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 |ServiceCall.Complete | The user can set the servicecall to status "complete".  |  4.1.1  | |ServiceCall.Complete | The user can set the servicecall to status "complete".  |  4.1.1  |
 |ServiceCall.Display | The user can open a service call.  |  4.1.1  | |ServiceCall.Display | The user can open a service call.  |  4.1.1  |
 +|ServiceCall.QuickSearch|Allows searching for service calls with the Quicksearch in the menu. | 6.0.31  |
 |ServiceCall.Edit | The user can edit the service call as far as the status of the service call allow this.  |  4.1.1  | |ServiceCall.Edit | The user can edit the service call as far as the status of the service call allow this.  |  4.1.1  |
 |ServiceCall.History.Display | The user can see the service call history.  |  4.1.1  | |ServiceCall.History.Display | The user can see the service call history.  |  4.1.1  |
en/admin/rights.1455616134.txt.gz · Last modified: 2016/02/16 11:48 (external edit)

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