en:admin:emailguide
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Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
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en:admin:emailguide [2014/11/12 09:15] hthoma [Wann sendet 1stAnswer eine E-Mail als Nebeneffekt der Benutzer-Interaktion] |
en:admin:emailguide [2014/11/12 10:18] (current) |
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| Line 8: | Line 8: | ||
| **1)** Search for the template of which you receive the requested conditions or recipients. \\ | **1)** Search for the template of which you receive the requested conditions or recipients. \\ | ||
| - | Please// | + | Please |
| {{: | {{: | ||
| Line 101: | Line 101: | ||
| - | ===== Wann sendet | + | ===== When is 1stAnswer |
| **1) Template: “supportcase.escalate.tolevel.1” und “support-case.escalate.tolevel.2”** \\ | **1) Template: “supportcase.escalate.tolevel.1” und “support-case.escalate.tolevel.2”** \\ | ||
| - | * Wo: CaseTrackingService \\ | + | * Where: CaseTrackingService \\ |
| - | * Wann: der Fall eskaliert im Level 1 oder 2 \\ | + | * When: If the case escalates in level 1 or 2 \\ |
| - | * Wer: escalationLevel1RecipientList und escalationLevel2RecipientList in der Kategorie des Falles | + | * Who: EscalationLevel1RecipientList and escalationLevel2RecipientList in the category of the case in which the case has escalated |
| - | * Wie: nur dann, wenn sendEmailNotification in der Kategorie des Falles eskaliert ist und auf "true" gesetzt ist \\ | + | * How: only if the sendEmailNotification in the category of the case has escalated and is set to „true“ |
| **2) Template: “supportcase.escalate.overdue”** \\ | **2) Template: “supportcase.escalate.overdue”** \\ | ||
| - | * Wo: CaseTrackingService \\ | + | * Where: CaseTrackingService \\ |
| - | * Wann: Fall wird als überfällig gekennzeichnet | + | * When: Case is marked as overdue |
| - | * Wer: alle Benutzer, die in einem Team sind welches der Kategorie zugeordnet ist in dem der Fall als überfällig gekennzeichnet ist \\ | + | * Who: all users included |
| - | * Wie: nur, wenn der Benutzer wird nicht gelöscht ist, die escalationEmails | + | * How: only if the user hasn’t been deleted, the escalationEmails |
| **3) Template: “supportcase.poll”** \\ | **3) Template: “supportcase.poll”** \\ | ||
| - | * Wo: CaseTrackingService \\ | + | * Where: CaseTrackingService \\ |
| - | * Wann: dateClosed | + | * When: Created |
| - | * Wer: Kunden die im Fall vorhanden sind \\ | + | * Who: Customers existing in the case \\ |
| - | * Wie: nur dann, wenn die Kunden-E-Mail | + | * How: Only if the customer |
| **4) Template: “requestforchange.escalate”** \\ | **4) Template: “requestforchange.escalate”** \\ | ||
| - | * Wo: CaseTrackingService \\ | + | * Where: CaseTrackingService \\ |
| - | * Wann: der Antrag auf Änderung seines | + | * When: The request for modification of his status |
| - | * Wer: allen Benutzer, die das Recht "RFC.Manage" besitzen | + | * Who: all users having the permission for „RFC.Manage“ |
| - | * Wie: bedingungslos | + | * How: Unconditionally |
en/admin/emailguide.1415780130.txt.gz · Last modified: 2014/11/12 10:15 (external edit)
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